How long does it take for my GetVelqo order to be processed and shipped?

We process most orders within 24-72 hours to make sure your package is on its way quickly. As soon as it's shipped, you'll get a confirmation email with tracking details so you can follow your delivery right to your doorstep.

What is the usual delivery timeframe for GetVelqo products?

Our delivery timeframe depends on your location, but in most cases your order will arrive within 6-30 days after it leaves our warehouse. We'll keep you updated with tracking info so you always know where your package is!

How does GetVelqo handle returns if I have an issue with my delivery?

We want you to shop with confidence! If you need to return an item, our dedicated support team is ready to help. Our shipping policy includes a hassle-free returns process—just reach out to us, and we'll guide you every step of the way to ensure your satisfaction.

Shipping

Shipping Policy

At GetVelqo, we strive to deliver your order as quickly and efficiently as possible. Below you'll find information about our order processing, shipping times, and delivery process.

Order Processing

Orders are processed within 1–3 business days.
Orders are processed Monday through Friday, excluding public holidays.
Once your order has been processed and shipped, you'll receive a confirmation email with your tracking information.

Shipping Times

Estimated delivery times depend on your location.

Processing Time: 1–3 business days
Delivery Time: 6–20 business days (most destinations)

Some products may arrive within 6–12 business days depending on the supplier and destination. The estimated delivery time for each item is displayed on its product page.

Please note that delivery times are estimates and may be affected by customs clearance, weather conditions, carrier delays, or peak shopping seasons.

Tracking Your Order

Once your order has shipped, you'll receive a tracking number by email.

Tracking information may take 24–72 hours to become active after shipment.

If you haven't received tracking information within a few days of shipment, please contact us at info@getvelqo.com.

Shipping Destinations

We currently ship to most countries worldwide.

Shipping availability and applicable delivery options will be displayed during checkout.

Delays

While we work hard to meet our estimated delivery times, unexpected delays can occasionally occur due to:

Customs inspections
Severe weather
Public holidays
Carrier operational delays
High shipping volumes

We appreciate your patience and understanding if delays occur beyond our control.

Incorrect Shipping Address

Please ensure your shipping address is accurate before completing your purchase.

If you notice an error after placing your order, contact us immediately at info@getvelqo.com. We'll do our best to update your address before your order is shipped.