GETVELQO SUPPORT

Contact Us

Have a question about your order, delivery, returns, or one of our products? Our customer support team is here to help.

EMAIL SUPPORT info@getvelqo.com
RESPONSE TIME 24–48 Business Hours
SUPPORT HOURS Monday – Friday

9:00 AM – 5:00 PM (CET)

CUSTOMER CARE

How Can We Help?

Whether you have a question before purchasing or need assistance with an existing order, we're happy to help.

You can contact us regarding:

  • Order status and tracking
  • Shipping and delivery questions
  • Returns and refunds
  • Product information
  • Damaged or incorrect items
  • Checkout or account assistance
  • General store inquiries
Already placed an order?

Please include your order number and the email address used during checkout. This helps our team locate your order and assist you faster.

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Find answers about shipping, tracking, returns, payments, products, and more in our Frequently Asked Questions.

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