Refund policy

Refund Policy

At GetVelqo, we are committed to ensuring your satisfaction with every purchase.

We accept returns within 30 days of delivery. To be eligible for a return, your item must be:

Certain items are not eligible for return, including:

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

We replace items only if they are defective or damaged. If you need an exchange, please contact us at:
info@getvelqo.com

Customers are responsible for return shipping costs unless the item is defective or incorrect
Shipping costs are non-refundable

If you haven’t received your refund:

For any questions regarding returns, please contact:
info@getvelqo.com