Orders
How do I place an order?
Simply browse our collections, add your favorite items to your cart, and proceed to our secure checkout. Once your order is placed, you'll receive an order confirmation by email.
Can I change or cancel my order?
We begin processing orders quickly to ensure fast dispatch.
If you need to make changes or cancel your order, please contact us as soon as possible at info@getvelqo.com. We'll do our best to assist if your order has not yet been processed.
Can I order multiple items?
Yes! You can add as many products as you'd like to your cart before checking out.
Shipping & Delivery
Where do you ship?
We currently ship to most countries worldwide. Shipping availability is displayed during checkout.
How long does shipping take?
Estimated delivery times vary depending on your location.
Processing Time: 1–3 business days
Delivery Time: 6–20 business days (most destinations)
Some products may arrive within 6–12 business days, depending on the supplier and destination. The estimated delivery time is displayed on each product page.
Please note that delivery times may be longer during holidays, peak seasons, or due to customs processing.
Will I receive tracking information?
Yes.
Once your order has been shipped, you'll receive a confirmation email containing your tracking number and a tracking link.
Why isn't my tracking updating?
Tracking information may take 24–72 hours after shipment before updates appear.
If your tracking hasn't updated after several days, please contact us and we'll work with the shipping carrier to investigate the issue.
My order says delivered, but I haven't received it.
Please:
- Check around your property.
- Ask family members or neighbors.
- Contact your local delivery carrier.
If you still can't locate your package, please contact us within 7 days of the delivery notification.
Will I have to pay customs fees or import taxes?
Depending on your country's regulations, import duties, taxes, or customs fees may apply. These charges are the responsibility of the customer where applicable.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy on eligible products.
Items must be:
- Unused
- In their original packaging
- In resalable condition
Please contact us before returning any item.
Who pays return shipping?
If your item arrives damaged, defective, or you receive the wrong product, we'll cover the return shipping costs.
For change-of-mind returns, return shipping costs are the customer's responsibility unless otherwise stated.
How long do refunds take?
Once your return has been received and inspected, approved refunds are typically processed within 5–10 business days to your original payment method.
Can I exchange an item?
Yes.
If you receive a defective or damaged product, we'll gladly arrange a replacement.
What if my item arrives damaged?
Please contact us within 48 hours of delivery and include photos of the damaged item and its packaging. We'll review your request and arrange a replacement or refund where appropriate.
Products
Are your product photos accurate?
Yes.
We strive to ensure our product images accurately represent each item. Please note that slight variations in color may occur due to monitor settings and lighting conditions.
Do measurements vary?
Measurements are approximate and may vary slightly due to manual measurement or manufacturing tolerances.
Are batteries or power adapters included?
This depends on the specific product.
Please check the individual product description to see exactly what is included in the package.
Are your products easy to assemble?
Most products require little or no assembly.
If assembly is required, instructions will be included or provided on the product page.
Payments
What payment methods do you accept?
We accept all major payment methods available at checkout, including:
- Visa
- Mastercard
- American Express
- PayPal
- Apple Pay
- Google Pay
- Shop Pay
Payment options may vary depending on your country.
Is my payment secure?
Absolutely.
Our website uses SSL encryption and trusted payment providers to help protect your personal and payment information.
Customer Support
How can I contact GetVelqo?
You can reach our support team anytime at:
Email: info@getvelqo.com
We aim to respond within 24–48 business hours.
What are your customer support hours?
Monday – Friday
9:00 AM – 5:00 PM (CET)
I entered the wrong shipping address. What should I do?
Please contact us immediately at info@getvelqo.com.
If your order has not yet been processed, we'll update the shipping address. Once your order has shipped, we cannot guarantee address changes.
How can I check my order status?
Once your order has shipped, you'll receive a tracking email with a tracking link that lets you monitor your delivery at any time.
Do you offer warranties?
Warranty coverage varies depending on the product.
If a product includes a warranty, it will be clearly stated on its product page.
Is GetVelqo a secure website?
Yes.
GetVelqo uses SSL encryption and secure payment gateways to help protect your personal information and provide a safe shopping experience.
Still Need Help?
We're always happy to help.
If you couldn't find the answer you were looking for, please contact our customer support team.
Email: info@getvelqo.com
Contact Page: /pages/contact
This version is complete, professional, and ready to publish on your Shopify store.