Versand
Shipping Policy
Last Updated: July 27, 2026
At GetVelqo, we are committed to delivering your order as quickly and safely as possible. Delivery times may vary depending on the product, destination, and fulfillment warehouse.
Order Processing
All orders are processed within 24–72 hours (1–3 business days) after payment has been successfully received.
During this time, we verify your order, prepare your items, perform quality checks, and hand your package over to the shipping carrier.
Orders are processed Monday through Friday, excluding public holidays.
Estimated Delivery Times
Most orders arrive within 7–20 business days after dispatch.
Some products may qualify for faster delivery (approximately 6–12 business days) depending on product availability, warehouse location, and destination.
Any product with a different estimated delivery time will display this information on its product page.
| Destination | Estimated Delivery |
|---|---|
| Austria | 6–20 Business Days |
| Germany | 6–20 Business Days |
| European Union | 6–20 Business Days |
| United Kingdom | 6–20 Business Days |
| United States | 6–20 Business Days |
| Canada | 6–20 Business Days |
| Australia & New Zealand | 7–20 Business Days |
| Other International Destinations | 7–20 Business Days |
Please note that delivery estimates are not guaranteed and may vary due to customs processing, carrier delays, weather conditions, or peak shipping periods.
Tracking Your Order
Once your order has been shipped, you will receive a confirmation email containing your tracking information.
Tracking details usually become available within 24–72 hours after dispatch.
Split Shipments
If your order contains multiple products, they may be shipped separately from different fulfillment centers.
You will receive tracking information for each shipment if applicable.
Customs & Import Duties
International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.
These charges are the responsibility of the customer unless otherwise stated.
Delays
Unexpected delays can occasionally occur due to:
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Customs inspections
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Weather conditions
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Carrier delays
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Peak holiday seasons
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High shipping volumes
If your package experiences a significant delay, please contact us and we'll be happy to assist.
Incorrect Shipping Address
Please ensure your shipping address is correct before placing your order.
If you notice an error, contact us immediately at info@getvelqo.com.
Once an order has been processed or shipped, we may be unable to modify the delivery address.
Lost Packages
If your order has not arrived within the expected delivery timeframe, please contact us.
Our support team will investigate the shipment with the carrier and work to resolve the issue as quickly as possible.
Business Days
All processing and delivery estimates refer to business days (Monday–Friday) and exclude weekends and public holidays.
Contact Us
If you have any questions regarding shipping or delivery, please contact our support team:
Email: info@getvelqo.com
We aim to respond to all inquiries within 24 hours on business days.
This version avoids making a blanket promise that every product ships in 7–20 days while clearly explaining that some items are delivered in 6–12 business days, matching what customers see on individual product pages.